Customer Information

Complaint Notice

To notify First Bank of a consumer complaint, please contact us at 940.691.0000 or through our Contact Us page.

Complaint Notice

First Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against First Bank should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294

Telephone Number: 877.276.5554 (toll free)
Fax Number: 512.475.1313
E-mail Address:
Website Address:

FDIC Consumer Response Center

National Center for Consumer and Depositor Assistance
Federal Deposit Insurance Corporation
1100 Walnut Street, Box #11
Kansas City, MO 64106

1.877.ASK.FDIC (1.877.275.3342)
(Monday - Friday 8:00 am to 8:00 pm EST)
703.812.1020 (Fax number)